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Player Safety First
Gambling should always be fun. If it stops being fun, help is available 24/7 — free, confidential, and right here.
📞 Call 1800 858 858 — Free HelplineOur Commitment
For the vast majority of people, gambling is a fun, recreational activity. But for some people it can become a problem that affects their health, relationships, and finances. We take this seriously — which is why we only recommend casinos that provide robust responsible gambling tools, and why we maintain this page as a permanent resource for any player who needs it.
You are always in control. The tools below — and the organisations listed on this page — exist to help you stay that way, or to get back in control if you feel you're losing it.
Know the Signs
Problem gambling can affect anyone. These are common warning signs. If you recognise several of these in yourself or someone you know, it may be time to seek help.
Continuing to gamble after losing in an attempt to win back money, often betting more than intended.
Using money set aside for rent, bills, food, or other essential expenses to fund gambling.
Lying to family or friends about how much time or money you spend gambling, or being secretive about it.
Finding it difficult or impossible to walk away when you set a limit for yourself, whether time or money.
Taking out loans, borrowing from friends or family, or using credit to fund gambling sessions.
Missing work, neglecting family responsibilities, or withdrawing from social activities because of gambling.
Using gambling as a way to cope with stress, depression, anxiety, or other negative emotions.
Constantly thinking about gambling — reliving past experiences, planning future sessions, or finding ways to get more money to gamble.
Player Protection Tools
Ricky Casino offers a range of tools to help you stay in control. All tools are accessible through your account settings.
Set a maximum deposit limit for a daily, weekly, or monthly period. Limits take effect immediately and can only be increased after a 7-day cooling-off period.
Restrict how much you can lose in a day, week, or month. Once the limit is reached, you will be unable to continue playing until the period resets.
Set a maximum duration for each gambling session. You'll receive a notification when your limit approaches and be automatically logged out when it is reached.
Receive regular on-screen reminders showing how long you've been playing and your net position for the session, helping you make informed decisions.
Take a break from your account for a chosen period — 24 hours, 1 week, 1 month, 3 months, or 6 months. During exclusion, all marketing communications are suspended.
Permanently close your account. This decision cannot be reversed. Contact customer support to initiate permanent self-exclusion and your account will be closed within 24 hours.
Take a short break of 24–72 hours without permanently closing your account. Login is disabled during this period but your account remains active for when you return.
Download a full history of your deposits, withdrawals, wins, and losses at any time. Understanding your actual patterns is an important part of responsible gambling.
Australian Support Services
All of the services below are free, confidential, and available to anyone in Australia affected by gambling — whether it's your own gambling or someone else's.
The national telephone and online counselling service for problem gambling in Australia. Counsellors are available around the clock, including online chat if you prefer not to call. Also supports family members and friends of people with gambling problems.
24/7 crisis support and suicide prevention service. If gambling-related stress has reached a crisis point, Lifeline counsellors are trained to help and can refer you to specialist gambling support services.
Mental health support for anxiety and depression, which commonly co-occur with problem gambling. Online chat available. Their service can help address the emotional underpinnings of gambling problems alongside financial concerns.
A fellowship of men and women who share their experience, strength, and hope to solve their common problem and help others recover from gambling addiction. Meetings are held in-person across Australia and online.
The Australian government's financial guidance service. If gambling has created financial difficulties, MoneySmart offers free tools and can connect you with a free financial counsellor who can help you manage debt and rebuild financial stability.
Common Questions
Problem gambling affects around 1% of Australians. It is a recognised health condition, not a character flaw or a lack of willpower. Help is available, it works, and the first step is the most important one.
📞 Gambling Help: 1800 858 858